Shipping & Returns

Shipping

Orders placed by 2pm Monday to Thursday are delivered the following day. Orders placed on Friday will be delivered on Tuesday unless Saturday delivery is specified.

Half price shipping is applied to orders over £50 and delivery is free of charge for orders over £70. Due to the fact Rhythm products are perishable, goods must be left at the delivery address on the first day of delivery. They cannot be taken away by the courier for re-delivery on another day. If goods are to be left in a specific location (i.e. behind a gate or with a neighbour) then they must be refrigerated as soon as possible. International shipping can be discussed on a one-to-one basis depending on the destination.

Recipients are liable for their own customs duties on their purchases from Rhythm Health Ltd.

Packaging

We use environmentally friendly recyclable cardboard cartons and, as our chilled box insulation, biodegradable 100% wool material that can also be used for hanging baskets, protecting plants and trees from frost, picnic hampers, lagging pipes, loft insulation and many more uses. Our vegan customers have the option of expanded polystyrene, but this is non-biodegradable. Our premium range of Life Shots are now packed in a layer of large bubble wrap that can easily be reused and recycled.

Returns

We want you to be delighted with your order, but if you are unhappy in the slightest we would rather know about it. If you have an issue with your delivery, want to return a product, or need to report a damaged product, please email us at sales@rhythmhealth.co.uk.

10-Day Guarantee

If you decide you don't want any item in your order you can return it to us within 10 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty.) All single or multi-product orders shipped will have an agreed minimum 10-day shelf life; our 28-day Life Shot courses will have a shelf life longer than that period. Any product accepted by you which is left to go outside its shelf life is no longer the responsibility of Rhythm Health and therefore cannot be returned. This does not affect your statutory rights.

Damaged Products

Whilst we try very hard to deliver your items to you in perfect condition, if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.